The website claims that fabric swatches are free and will arrive within 4–7 days. However, after I selected my swatches and completed the checkout, I was unexpectedly charged a $20 “donation” to receive these so-called “free” swatches. I paid the fee to move forward.
After seven days with no delivery, I started emailing customer service. Despite multiple follow-ups over several days, I received no reply. It wasn't until I mentioned disputing the charge with my credit card company that I finally got a response from the company.
At that point, they refunded my payment and canceled my swatch order, claiming that swatches could take up to six weeks to arrive—this contradicts the delivery timeframe advertised on their site and undermines the purpose of ordering swatches before buying furniture.
I sent around 20 emails and barely received any communication. Given the lack of transparency, misleading information, and extremely poor customer service, I decided not to continue with my order. I ultimately opted to purchase a couch from another seller to avoid further complications.
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Founded with a dream and great passion for interior design, Thorvald & Design brings the spirit of Scandinavian minimalism to modern homes all around the globe. While embodying the essence of clean lines, high-end aesthetics and minimalism, our brand strongly believes that every modern home deserves comfortable, affordable and quality furniture.
