Summary of issue: Abysmal customer support. Horrific logistics and total lack of concern about customer's issues arising from total failure to perform delivery of product.
Detail of issue:Thank you for getting back to me regarding the status of my chair. I appreciate the level of detail provided (albeit quite late ! but better late than never).I accept your kind offer of a 10% refund to alleviate this extreme delay. Said refund to be credited to my credit card of record.However, I have an additional and important request.
I previously made travel arrangements away from my house for your estimated delivery period, obviously not expecting such a big delivery delay. Consequently a four to seven days additional delay for delivery from Port of Los Angeles to Las Vegas by FedEx would result in my package sitting unattended at my house for about seven days or more .This is certainly not what either of us wants.
I therefore ask you to arrange for expedited shipping, such as overnight, from LA to my Las Vegas residence, as soon as the chair clears customs .
Felix's answer: Regarding your request for expedited shipping, I completely understand your concern about the package being unattended. Unfortunately, we do not have an option for overnight shipping at this time. The fastest shipping service available once dispatched is typically up to 3-7 business days. OF COURSE THERE IS AN OPTION FOR OVERNIGHT SHIPPING. FELIX ELECTED TO IGNORE IT
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Founded with a dream and great passion for interior design, Thorvald & Design brings the spirit of Scandinavian minimalism to modern homes all around the globe. While embodying the essence of clean lines, high-end aesthetics and minimalism, our brand strongly believes that every modern home deserves comfortable, affordable and quality furniture.
