After placing a large order, only half of my items were delivered. Contacting support takes several days, and they often cannot provide timely assistance. For instance, I attempted to cancel my order before it shipped, but by the time they got back to me two days later, it was already en route. The same goes for the missing items; I still haven’t received a response after two days, although they managed to charge me. **update** I’m still waiting for a refund, and overall, this experience has been a frustrating waste of time.
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