I typically refrain from criticizing companies as issues can occur, but my recent experience was quite frustrating. I ordered a fully printed skateboard on November 25 as a Christmas gift, and it was delivered on December 15. Sounds good, right? Unfortunately, it only included the board, missing the necessary hardware. After reaching out to the service, they contacted the third-party provider, assuring me that the hardware would be sent promptly. It arrived on Christmas Eve, but it was the incorrect wheels and trucks. I reached out again but received no response until December 30. With the holidays, I understood the delay, but customer support promised to inform me when the correct hardware would ship. I heard nothing, so I followed up on January 5 and only got a response on the 6th. Today is the 12th, and I still haven't received what I paid for. Regardless of perspective, this situation is unsatisfactory, and the customer support seems to just go through the motions with generic apologies.
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