I’m a Canadian customer and had a genuinely awful experience ordering from ThredUp, like most here I probably should’ve checked the reviews first lol. Firstly, during checkout nowhere was it once stated that all prices were in USD. My order total showed $62, which I assumed was CAD after I had written my address down and all. Only after the purchase went through did I realize I was actually charged $87 CAD due to currency conversion. Even the order confirmation email still shows “$62” with no currency clarification which is incredibly misleading. I then contacted customer support within minutes after placing the order to cancel it once I realized my mistake. The live chat support didn’t seem to even work so I quickly emailed them. I then didn’t receive a response until like 5+ hours later, conveniently stating that my order was already “packed and labeled” and could no longer be canceled. This delay feels pretty intentional as I reached out well within a reasonable time frame. And to make matters worse returning items from Canada means paying expensive international return shipping which completely defeats the point of even shopping secondhand for affordability. ThredUp may technically ship to Canada but its lack of transparency, poor cancellation handling, and USD only pricing make it a bad and risky choice for Canadians. I would not recommend this platform at all unless you are in the US perhaps and fully aware of the hidden costs.
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