My Wi-Fi box stopped working towards the end of 2023. After contacting the support team, I was instructed to visit a local store to return the broken device. This turned out to be a difficult process, as I was informed at the store that the guidance I received was incorrect. Following this, I was promised that the box would be picked up, but that never happened. Weeks went by without Wi-Fi, and when I reached out again, I decided that due to the inadequate service, I no longer wished to continue with the provider. Since 2022, I've been dealing with a medical condition that affects my memory and information processing, making daily life a challenge. Two years later, after discovering I was still being billed for a service I couldn't use, I contacted my bank for statements. This is when I realized the ongoing charges. Despite my complaints through emails and calls, I received no resolution. I specifically requested email communication due to my difficulties with information retention, but the support team continued to call regarding the amount they claim I owe. Now, this debt has been handed over to a collection agency, and the provider refuses to address my complaint. It makes me wonder about the lack of regulations and common courtesy in handling such issues.
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We used to be known as Relish, we're now Three Broadband. Please only leave reviews for this service, and not for any other service from Three as we will have to get them removed.
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