Review Time
Terrible company so after using this horrendous wifi for a few months and deciding to cancel our account we then posted back there hub as requested and received a email stating that they have not received it and are charging us hundreds of pounds even after a investigation. AVOID I WOULD NOT RECOMMEND THESE TO ANYONE
My Wi-Fi box stopped working towards the end of 2023. After contacting the support team, I was instructed to visit a local store to return the broken device. This turned out to be a difficult process, as I was informed at the store that the guidance I received was incorrect. Following this, I was promised that the box would be picked up, but that never happened. Weeks went by without Wi-Fi, and when I reached out again, I decided that due to the inadequate service, I no longer wished to continue with the provider. Since 2022, I've been dealing with a medical condition that affects my memory and information processing, making daily life a challenge. Two years later, after discovering I was still being billed for a service I couldn't use, I contacted my bank for statements. This is when I realized the ongoing charges. Despite my complaints through emails and calls, I received no resolution. I specifically requested email communication due to my difficulties with information retention, but the support team continued to call regarding the amount they claim I owe. Now, this debt has been handed over to a collection agency, and the provider refuses to address my complaint. It makes me wonder about the lack of regulations and common courtesy in handling such issues.
Extremely disappointing service. When I initially signed up, I was assured that the signal in my area had excellent coverage. However, just a few months into my contract, the signal became dreadful. It frequently dropped, making the TV unwatchable. I contacted the support team today and was informed that there is now limited service available in my area. I feel completely misled about the product. I've had to cancel my broadband service with them and will not be paying any exit fees. Very disappointing experience overall. I cannot recommend them.
The service is completely ineffective. There are constant dropouts even in a strong coverage area, and the upload speeds are shockingly slow. To make matters worse, they encourage customers to leave reviews on their site. I submitted mine—more tactfully than this—but highlighted the problems, especially with uploads. They chose not to publish my review, which was based on factual issues. This suggests they are intentionally misleading potential customers. Therefore, I can only give one star. No company should be permitted to operate this way.
I use a certain 5G service and my partner and I each have SIM cards under the same plan. I cannot emphasize enough how poor this choice has been; I would have avoided consolidating all internet access with one provider if I had known better. We experience constant dropouts on WiFi and mobile data, leading to missed calls and delayed text messages. Often, One Time Passwords arrive days late, which is frustrating given their short expiration times. When the WiFi does work, it is fast, but expect disturbances weekly. We frequently have to reset the service. It's especially infuriating as we're locked into a two-year contract, and these problems began after the initial trial period. While it worked fine during the refund period, now we're a year in and facing hefty cancellation fees. It's a dilemma: pay a large fee to cancel or continue paying for a service that barely functions. I've complained multiple times, but the support has been just as poor as the service.
We have been using a certain 5G home broadband service for two years, and it has been fast, reliable, and very affordable. Aware of the negative reviews, I set it up a month before my previous contract ended. It’s located on an upstairs windowsill and has only needed a restart twice in two years. Although an outdoor aerial is now available, we haven't needed it. Our family of four uses various devices, and I currently enjoy download speeds of 185 and upload speeds of 25. I've only contacted support for contract renewal. Make sure to check signal coverage in your area before ordering, and be prepared to test a few locations for the best reception.
Avoid this service! I canceled my 5G broadband during the 30-day trial in October and returned my hub due to its unreliability. I received confirmation that there would be no charges. However, in January, I was billed £311, which the service confirmed was incorrect. Today, they took that amount from my account. Now I'm battling to get my money back! The signal was poor, the customer service was unhelpful—avoid this service!
I signed up for '5G' broadband in October 2025, which was subpar, so I canceled within the cooling-off period and returned the router as instructed. I started receiving notifications claiming I hadn’t returned it and demanding £350, suggesting I’m a thief. Despite assurances that the charge would be dropped, I’m still in dispute. Be warned! Poor service and customer support!
Poor service. I connected to WiFi but had no internet access. I was instructed to restart the hub, which I did, but the issue persisted. Days later, I tried again and found some internet connection with slow speeds, but it kept dropping. By day seven, the signal dropped every two hours with no internet service. After restarting, I had internet for only 35 minutes. This is unacceptable! I spent all day on the phone with support, and they claim my hub is faulty and will send a replacement. I'm not optimistic it will resolve anything. They also sent me a bill for three days of usage, which I obviously didn't have since the hub was off! They agreed to lower the bill but still expect payment for a service that doesn’t work. This is frustrating.
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