This service deserves zero stars. Avoid them at all costs. I booked a rental for 5 days in San Francisco and paid $535 for full coverage. Upon arrival, I waited in line for 1.5 hours only to find out that the option I selected was a 'Manager's Choice' vehicle, which was not communicated during booking. The only option was to upgrade, leading to an additional $594 charge. The final cost exceeded $2000 for 5 days. To make matters worse, the representative was rude and unhelpful. It was a disgraceful experience, and I left in tears. I regret not booking through a travel agent.
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