Review Time
Steer clear of this service; they charged me $1200 to fix a stone chip mark that was already there. Fortunately, I had taken photos of several stone chip marks, which helped me get them to reimburse me. The typical cost for such repairs is around $200, and this is usually viewed as normal wear and tear. It's clear they never addressed it before. I have filed a complaint against them.
Steer clear of this service; I was scammed out of $1200 for a pre-existing stone chip mark. Fortunately, I had documented several chip marks, which led to them compensating me. The usual cost for such repairs is around $200, and it's typically considered normal wear and tear. Clearly, they had neglected to address it before. I have reported this issue.
I faced an unexpected charge of $5,500 for a 'chipped windscreen' that was already noted on the rental agreement. I've had no luck speaking with anyone knowledgeable in customer service. I recommend recording the car's condition thoroughly before and after the rental in New Zealand, as they are understaffed and do not provide assistance during inspections. You must verify their inspection and photos before receiving the keys. This process feels unjust. Good luck!
This service unexpectedly imposed additional charges. My online booking indicated a $200 bond and a rental fee of $313 for three days. However, when I picked up the vehicle, I was shocked by extra costs, leading to a total payment of $865 instead of the anticipated $500. Booking online seems pointless.
This is the worst car rental service ever. They attempted to add hidden fees despite clear prices on their website. They don't allow online payment at booking if you want to add insurance and then surprise you with extra charges at pickup. Customer service was abysmal. It was the worst customer experience I've ever had.
This service deserves zero stars. Avoid them at all costs. I booked a rental for 5 days in San Francisco and paid $535 for full coverage. Upon arrival, I waited in line for 1.5 hours only to find out that the option I selected was a 'Manager's Choice' vehicle, which was not communicated during booking. The only option was to upgrade, leading to an additional $594 charge. The final cost exceeded $2000 for 5 days. To make matters worse, the representative was rude and unhelpful. It was a disgraceful experience, and I left in tears. I regret not booking through a travel agent.
After booking a one-way rental from Auckland to Hamilton, I arrived at the airport counter to find my paperwork was ready. However, I was informed of a $5,900 excess in case of an accident, despite having already paid for top insurance. They claimed I needed to handle refunds through the original booking site. I had to pay an additional $39.13 for their insurance and a $45 fee for the airport location, which was never mentioned before. In total, my costs went from $371.24 to $426.78, plus a $200 deposit held for days. Avoid this company unless you enjoy being charged fees that were not disclosed during booking.
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