After booking a one-way rental from Auckland to Hamilton, I arrived at the airport counter to find my paperwork was ready. However, I was informed of a $5,900 excess in case of an accident, despite having already paid for top insurance. They claimed I needed to handle refunds through the original booking site. I had to pay an additional $39.13 for their insurance and a $45 fee for the airport location, which was never mentioned before. In total, my costs went from $371.24 to $426.78, plus a $200 deposit held for days. Avoid this company unless you enjoy being charged fees that were not disclosed during booking.
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