Tauranga. Would never ever recommend. Hidden fees GALORE. We booked online to pick up at the airport for $80 and went to pay but were met with a hidden “premium location fee” that was not stated on carrentals.com confirmation emails. We were informed this fee did not exist at their location a short 2 min drive away. When we explained how unfair it was that the price was so different than the one on the reservation email, the employees said various statements including, “well we already have your credit card information”, “you’ve already paid so there’s nothing I can do to help you” and “if you want to talk to a manager you can drive yourself to the location 2 min away”. No matter how many times we showed him the price on the confirmation email, this manager said it didn’t matter. Not helpful. Not understanding. Zero customer service. I could go on and on about how ridiculous this experience was. We just returned the car.
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