I faced a major issue with a car that I had already paid for. The day before, I received a reminder text about the reservation and then another text on the day of, stating that if there were delays, it would be held for up to 8 hours. Unfortunately, I was 6 hours late, thinking everything would be fine. It's perplexing that with so many rental options at the airport, they didn't reach out to other companies on behalf of their loyal customers to explore alternatives. Thankfully, I decided to call another service, and they were able to assist me promptly.
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