Review Time
I have been travelling to Málaga for over 30 years and have rented cars from many different companies. I have never experienced anything like this.
I booked a station wagon through Check24, including full insurance coverage. At the counter I clearly stated that I did not need any additional insurance, as everything was already covered. I speak Spanish fluently, so there was no language barrier or misunderstanding.
The vehicle provided was technically a station wagon, but it was a 7-seater model where the last two seats could not be fully folded into the floor, significantly reducing the trunk space. We were travelling with a small child, a dog and a lot of luggage, and our suitcases did not fit.
After a long journey and waiting twice in line, I requested a different vehicle purely for practical reasons. I asked several times whether the conditions would remain exactly the same and whether there would be any additional charges. I was clearly told that everything would stay the same and that there would be no extra costs.
One week after returning home, I received an additional charge of over €340 for extra insurance – even though the original rental including full coverage cost €112.
There is no logical reason why I would voluntarily purchase insurance that costs three times more than the rental itself when I was already fully insured.
From my perspective, this lacked transparency and feels like an intentional upsell during a stressful situation.
My advice to future customers: read every single document carefully before signing. Do not rely solely on verbal assurances, even if the staff appears friendly, your child is crying and you just want to continue your journey. Especially at this location, double-check everything in writing.
Unfortunately, I cannot recommend this branch.
IThirfty car rentals suck. A bunch of scamming over charging thieves. I put a down payment for a car which never got applied when I went to pick up the car. The car was dirty it smelled it was a pile of shit. I reserved a compact car they were out so of course I had to upgrade. I was quoted 203 for 3 days. I ended up paying 363 plus they won't refund the 100 dollars they took out to reserve the car. They said the 100 covered the taxes and fees so I actually ended up paying 463 for the piece of shit dirty smelly car. DONT RENT from thirfty spend the extra at enterprise because you will end up paying more with thirfty. I did file a complaint with the bbb
Hired the car at Malaga Airport through rental cars dot com picking a middle of the road car for about £95 for 5 days with full insurance separate. Picking the car up and dropping off as usual was really easy. You just have to make sure that they understand you don’t require any further insurance and are happy to put €1000 deposit on you credit card. Oh and always take photos of any damage to the car before you leave 🤟
The car was satisfactory, but the customer service was unacceptable. We were charged £2,500 for a 5-day car hire in the USA. The staff at the location processed our bank card four times and failed to acknowledge the deposit we had made through a travel platform. We were left to prove their mistake, which required a lot of time and numerous phone calls, causing significant stress due to the extra charges. Although they refunded the overpayments, they did not acknowledge the additional expenses we incurred to rectify their errors or our deposit. Exercise caution with this service; while their rates may seem low, the customer service is severely lacking. We will not be using them again.
We rented a vehicle from this rental service for 4 days at a total cost of €58. Upon returning the vehicle, we were informed that everything was in order. However, the next day, €105 was charged to our credit card. Since we frequently visit the area, we inquired at the counter three weeks later about the charge, as we couldn't reach anyone by phone or email. We discovered that we returned the vehicle 54 minutes later than the scheduled time. This delay ended up costing us more than the entire rental fee. It seems that returning the vehicle slightly late could have been covered by an additional package that was never mentioned to us. Exercise caution. What seems like a cheap rental can lead to unexpected financial burdens.
My experience was very disappointing. I reserved a vehicle online, and the booking was confirmed via email. However, when I arrived at the branch, they informed me that they hadn't received my reservation. I presented my booking confirmation and then waited for almost 2 hours for them to locate a car. As a result, I missed my initial meetings. I attempted to reach out to customer service to express my concerns, but no one was available to assist me. I recommend looking elsewhere to avoid this frustration.
The company refused to release my prepaid vehicle, asserting that my International driver’s license and U.S. credit card were not acceptable, demanding a Hungarian credit card instead. This requirement is not mentioned in the reservation contract or terms. A manager later indicated that my documents would be accepted if I canceled and rebooked a 'U.S. reservation' at nearly three times the cost. This inconsistency suggests the refusal was not about eligibility but rather an attempt to upsell, showcasing deceitful and unfair commercial practices. I received no service from them and managed to rent elsewhere using the same documents without any problems. This constitutes a breach of contract. I reached out two weeks ago to formally request a full refund. Their website states they will respond within 3 to 5 business days, but I have yet to hear back. I had to involve my bank to initiate a chargeback. I strongly recommend avoiding this service entirely!
Overall, the renting experience was satisfactory. However, I rated it one star due to the charges incurred from two toll roads—$4.60 and $12.50. The company added a $10 convenience fee for each toll, which meant I ended up paying an additional $20. Just think about it: if you encountered 10 or 20 tolls during your rental, the convenience fees could skyrocket into the hundreds.
Is it common that someone pre-books a rental car only to arrive at the location and be informed that no cars are available, and that the reservation was not honored? This is precisely what I experienced with a rental service at the airport. I had a confirmed reservation for a mid-grade vehicle, secured with my credit card. In the days leading up to my trip, I received several emails and text messages from the service, reassuring me that my car would be held even if my flight was delayed due to the guaranteed reservation. On Thanksgiving Day, I arrived at the rental counter after my flight, only to be told there were no cars available. No apologies, no solutions, no alternatives—just a dismissal of my situation, leaving me stranded on a holiday, at an airport, after midnight. The customer service agent and the on-duty manager were rude and uninterested in assisting me. Their response? That the system sends out generic texts and emails. Apparently, those messages hold no real value, despite being generated by the same system informing me that no car was available. Let’s break this down: The system is reliable enough to send me repeated messages assuring my car would be ready. Reliable enough to take and “guarantee” my reservation with my credit card. Reliable enough that I’m sure my card would’ve been charged if I hadn’t shown up. But somehow, it’s not reliable enough to actually fulfill a confirmed reservation? This is not a “computer issue.” It’s a failure in business. Fortunately, another rental service came through for me and had a vehicle available when the first did not—on Thanksgiving Day, no less. They saved my trip. The first service nearly ruined it. The whole point of pre-booking and guaranteeing a rental with a credit card is to have peace of mind. The service I dealt with offered none. Instead, they provided false reassurance, inadequate customer support, and zero accountability for failing to deliver. If you’re traveling for a holiday, a special occasion, or any trip where you genuinely need a vehicle, do yourself a favor and avoid booking with them. A “guaranteed” reservation clearly means nothing. The service owes me more than an apology—they owe me a complimentary mid-grade rental at any of their locations to compensate for the stress and inconvenience caused by their failure to honor a confirmed reservation. Until then, I will actively advise others against booking with them.
I faced a major issue with a car that I had already paid for. The day before, I received a reminder text about the reservation and then another text on the day of, stating that if there were delays, it would be held for up to 8 hours. Unfortunately, I was 6 hours late, thinking everything would be fine. It's perplexing that with so many rental options at the airport, they didn't reach out to other companies on behalf of their loyal customers to explore alternatives. Thankfully, I decided to call another service, and they were able to assist me promptly.
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