I have been travelling to Málaga for over 30 years and have rented cars from many different companies. I have never experienced anything like this.
I booked a station wagon through Check24, including full insurance coverage. At the counter I clearly stated that I did not need any additional insurance, as everything was already covered. I speak Spanish fluently, so there was no language barrier or misunderstanding.
The vehicle provided was technically a station wagon, but it was a 7-seater model where the last two seats could not be fully folded into the floor, significantly reducing the trunk space. We were travelling with a small child, a dog and a lot of luggage, and our suitcases did not fit.
After a long journey and waiting twice in line, I requested a different vehicle purely for practical reasons. I asked several times whether the conditions would remain exactly the same and whether there would be any additional charges. I was clearly told that everything would stay the same and that there would be no extra costs.
One week after returning home, I received an additional charge of over €340 for extra insurance – even though the original rental including full coverage cost €112.
There is no logical reason why I would voluntarily purchase insurance that costs three times more than the rental itself when I was already fully insured.
From my perspective, this lacked transparency and feels like an intentional upsell during a stressful situation.
My advice to future customers: read every single document carefully before signing. Do not rely solely on verbal assurances, even if the staff appears friendly, your child is crying and you just want to continue your journey. Especially at this location, double-check everything in writing.
Unfortunately, I cannot recommend this branch.
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