I have rented cars hundreds of times around the world, and this was one of the worst experiences I’ve had.
I booked a car through a broker for around €50–70 and clearly declined all additional services at pickup. Despite this, I was charged over €280 due to extra services (vehicle upgrade and Premium Road Assistance) that I did not request and that were not properly explained.
The staff insisted on speaking Spanish, even though I only communicated in English, and no clear information was provided before I was asked to sign the agreement. Under these circumstances, it is not reasonable to consider that I gave informed consent to these charges.
When I contacted customer service, they simply referred to the signed agreement and ignored the lack of clear communication and transparency.
I strongly advise others to be extremely careful when collecting a car from this location. Double-check everything and do not assume that your booking terms will be respected.
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