I rented a car for 10 days through a platform. My previous experience with a different company was smooth, so I had no concerns. The pickup was easy, and I declined extra insurance and upgrades. Upon returning the car, it was confirmed damage-free. The next day, I noticed a 104 EUR charge from a different company. I reached out through the platform to inquire about it. A receipt for additional roadside coverage was sent, though I had declined it. I’ve requested the signed agreement to verify if they added this without my consent. I checked the original agreement and saw no additional charges, but I suspect they might send a version that I cannot dispute. Others have reported similar experiences, which makes me think this might be a common tactic. We rent frequently and expect some pressure for additional sales, but this feels deceptive. I had another booking with them that I’ve now canceled and will not use them again. They took two weeks to respond to my evidence request, so I’ve initiated a credit card dispute, but I’m concerned they might have somehow included the roadside coverage in the agreement, despite my final balance being zero euros.
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