thrifty.ie

there was a aproximately a inch…

( update, a letter of protest was written and a quick reply given that the amount would be reduced substantially, I will update the star rating when the resolution is finalized, I will note that this stress is unessary, The new estimate is on the high end of reasonable. I advise whomever has a unreasonable amount of money witheald for minor damage to write to the proper department with aproperate evidence of your claim. I would still argue a tiny scratch on the front end bottom air dam is normal wear and tare). origional review: there was a aproximately a inch scratch on the plastic unpainted black trim piece on the front bumper upon return. I was aware of no damage caused by me. when they gave me the car there were scratches the entire passenger side of the car that was not recorded damage. i had them record the damage before driving off which they did do. upon return I had to initial I accept this estimate with no estimate written in the space or would not be able to go to the airport to catch my flight. they verbally said it's under 100 dollars and the estimate will come in 4 days, when I landed they wrote witholding just under 800 dollars from the deposit and that it is intermediate damage which means car is not safe to drive taken off the road but checked repaired on the same day. it was a thin narrow pop in trim piece maybe 16 inches long with a 1 inch thin scratch, The most expensive replacement part found was less then 100 dollars. there was no impact or collision it was a superficial minute scratch about 1 inch in the unpainted bottom air dam. I was a loyal thrifty customer renting numorous times a year. they are loosing me as a loyal customer over this. I believe ( unknown ) the man was Arabic and I have a Jewish last name and American. To me it would a very sick business practice if it has to do with racism. I wish I could upload a photo how Small this scratch is. there is no painting or body work, it's literally pop it out snap a new one in. SHAME THRIFTY, everything done feels slimy upon the return. The collection was fine.

Date of experience: Aug 10, 2024