Review Time
⚠️⚠️THRIFTY CAR RENTAL DUBLIN⚠️⚠️picked up in Terminal.
I was told I had to get on a bus and go to the car compound after waiting nearly forty minutes the bus arrived and we got to the compound.
After we returned the car I explained there were no issues and that I had fueld the car up to full.
In the pouring rain I was handed a receipt for my hire which I put in my pocket.
Only whilst waiting over thirty minutes on the bus I checked the receipt which I noticed the extra charges.
10 euros for petrol
16:18 euros extra days hir
8:37 fuel service charge
Plus vat totaling 40:24.
All these charges are fraudulent and I am dealing with this through the credit card company.
I have proof I filled the car to full and also have proof that I was not late picking the vehicle up or dropping it off.
Also when I went back to complain he was saying the same thing to an American couple who also said that they had filled it up.
I believe this is a common practice by this company at dublin Airport.
My advice to anyone thinking of using this disgraceful company is don't!!!!!
But if you do keep proof of everything!!!!!
Also what they know is that we are in a time sensitive predicament my plane was leaving in less than two hours.
⚠️⚠️ ⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️YOU HAVE BEEN WARNED⚠️⚠️ ⚠️ ⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️
⚠️⚠️THRIFTY CAR RENTAL DUBLIN⚠️⚠️picked up in Terminal. I was told I had to get on a bus and go to the car compound after waiting nearly forty minutes the bus arrived and we got to the compound. After we returned the car I explained there were no issues and that I had fueld the car up to full. In the pouring rain I was handed a receipt for my hire which I put in my pocket. Only whilst waiting over thirty minutes on the bus I checked the receipt which I noticed the extra charges. 10 euros for petrol 16:18 euros extra days hir 8:37 fuel service charge Plus vat totaling 40:24. All these charges are fraudulent and I am dealing with this through the credit card company. I have proof I filled the car to full and also have proof that I was not late picking the vehicle up or dropping it off. Also when I went back to complain he was saying the same thing to an American couple who also said that they had filled it up. I believe this is a common practice by this company at dublin Airport. My advice to anyone thinking of using this disgraceful company is don't!!!!! But if you do keep proof of everything!!!!! Also what they know is that we are in a time sensitive predicament my plane was leaving in less than two hours.⚠️⚠️ ⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️YOU HAVE BEEN WARNED⚠️⚠️ ⚠️ ⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️
Avoid thrifty at all costs. They will make you pay a deposit of €2000 on a credit card and if you dont have that there are loads of hidden charges. I got charged over 500€ for a week and a halfs rental. No receipt, breakdown or sadisfaction on the phone. Avoid
Don't use this company!After being asked to pay insurance on top of insurance coverage that we had already paid prior to leaving Australia, we had a couple of pretty significant problems.First, the passenger side window would not go up so we were asked to travel (out of our way) to Kerry Airport, where they then sent us to a mechanic in a local town.A few days later we received a notification, on the dash board of a engine start alarm. I rang the Dublin office and was told "don't worry about it, it's just a service advice".When returning to our vehicle, in Cobn, the car would not start. I contacted the Dublin office again to be told to contact their Cork office to arrange roadside assistance. on both occasions I asked "why am I doing all the work here" at which on the second occasion was hung up on.Honestly.......DO NOT USE THIS COMPANY!
a terrible experience with Thrifty Car Rental in Alicante, Spain. When I booked online, the rental price was clearly shown as less than €300, and I paid this amount in advance.However, when I arrived to collect the car, they refused to give it to me without charging an extra €600 simply because I had a debit card instead of a credit card. This requirement was never clearly stated during the booking process. I felt completely trapped and forced to pay.In the end, I paid over €900 for a rental that was supposed to cost under €300. This is outrageous, misleading, and feels like a scam.I will never use Thrifty again, and I strongly warn others to stay away from this company. Their business practices are dishonest and predatory.
I made a booking which felt suspiciously inexpensive so phoned the Dublin airport office and confirmed with a female employee, she said that my booking didn’t include insurance, but I have cover with my credit card. She advised me to have a statement from my insurer stating my cover, which I did. I asked her to confirm there were no further charges and she stated all I would pay was the rental charge of €41. When I arrived to collect my car, the first had a broken charger so I had to go all the way back into the airport to change the car. I was given a much older car, with 62k k on the clock. I’m not sure why I was given a less desirable car due to an issue that wasn’t my fault, and the gent on the desk didn’t even answer my question. Then apparently I have to pay an extra €7 per day for NOT taking their insurance. I then had another €30 cross border fee, which is fine as I didn’t mention this when I phoned to check the price. I returned the car and received a receipt for €126 total costs. Which feels astonishing when my original rental fee was €41. I’ve also been charged a €22.91 ‘location service charge’. I can’t seem to find any way to contact them to find out what this is. Please be careful with these hidden costs, my price has multiplied by 3!
We had a horrible experience renting from this company. They insist on charging additional "junk" fees that are not part of the agreed upon rental contract. We were forced to pay excessive additional costs even after raising to their management that these were not in the rental contract. They employ bait and switch tactics where they state the price in the contract and paid for and then charge hundreds more when picking up the car. Based on our experience with this agency, we would recommend avoiding them. We have rented cars all over the world and have not had a worse experience than this agency. Thrifty needs to re-evaluate their business practices as this is disgusting!!!
A guy called Damian at Cork airport Thrifty car rental was unbelievably helpful. We didn’t end up using Thrifty, but he went to huge trouble to help us locate our booking. No question we’ll use Thrifty next time. He’s a great advocate for the company.
( update, a letter of protest was written and a quick reply given that the amount would be reduced substantially, I will update the star rating when the resolution is finalized, I will note that this stress is unessary, The new estimate is on the high end of reasonable. I advise whomever has a unreasonable amount of money witheald for minor damage to write to the proper department with aproperate evidence of your claim. I would still argue a tiny scratch on the front end bottom air dam is normal wear and tare). origional review: there was a aproximately a inch scratch on the plastic unpainted black trim piece on the front bumper upon return. I was aware of no damage caused by me. when they gave me the car there were scratches the entire passenger side of the car that was not recorded damage. i had them record the damage before driving off which they did do. upon return I had to initial I accept this estimate with no estimate written in the space or would not be able to go to the airport to catch my flight. they verbally said it's under 100 dollars and the estimate will come in 4 days, when I landed they wrote witholding just under 800 dollars from the deposit and that it is intermediate damage which means car is not safe to drive taken off the road but checked repaired on the same day. it was a thin narrow pop in trim piece maybe 16 inches long with a 1 inch thin scratch, The most expensive replacement part found was less then 100 dollars. there was no impact or collision it was a superficial minute scratch about 1 inch in the unpainted bottom air dam. I was a loyal thrifty customer renting numorous times a year. they are loosing me as a loyal customer over this. I believe ( unknown ) the man was Arabic and I have a Jewish last name and American. To me it would a very sick business practice if it has to do with racism. I wish I could upload a photo how Small this scratch is. there is no painting or body work, it's literally pop it out snap a new one in. SHAME THRIFTY, everything done feels slimy upon the return. The collection was fine.
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