Numerous Problems Encountered Day -1: During the initial briefing call, I asked for updates on purchasing theme park passes and transportation options. The person I spoke with promised to email me but never did. Day -1: I requested to reschedule a trip, and I'm unclear why it was even scheduled on my first day after a long journey. Poor planning and no assistance with rescheduling. Day -1: My inquiries about luggage sizes and currency went ignored, and I had to escalate for any response. Day 1: The driver dropped me off at the wrong hotel, leaving me to carry my suitcase alone in an unfamiliar country at 1 AM. The support team was unresponsive, and the driver did not answer after the mistake. Day 1: I received no instructions or contact information for the tour, which left me struggling to navigate a new country. I missed the bus by two minutes due to confusion and lack of support. I later managed to redo the trip myself, as I know no bus leaves that quickly. The support was inadequate, and despite asking for help to reschedule the important trip, I received no assistance and had to book it on my own. Day 4: Incorrect contact numbers were provided for taxi bookings, leading to confusion with drivers. Day 6: Transfers from the hotel to the train station were not included, causing significant inconvenience that I had to handle alone. Day 8: My wife became ill at a theme park, and despite requesting an early pickup, no arrangements were made. I had to manage getting her back on my own, and the driver repeatedly called me instead of the travel company. Day 11: No plan was communicated for the time between checkout and taxi pickup, expecting me to wait outside in the cold with my luggage for three hours. Additional Issues: The hotel room was extremely small, and the breakfast was unsatisfactory. Despite a decent rating, I question why this hotel was chosen, given the unsafe environment. Overall, it felt like the service merely purchased vouchers and left me to figure everything out. I view this as a scam and strongly advise against using these services.
Claim your business profile now and gain access to all features and respond to customer reviews.
Thrillophilia is the world’s leading tour package company, trusted by over 3 million travelers. Recognized as the #1 tour operator for personalized holidays, we offer 5,000+ expertly crafted itineraries across 100+ countries. From romantic escapes and family getaways to offbeat retreats, every trip is built for seamless travel, meaningful moments, and lasting memories. Our platform combines verified local partnerships, transparent pricing, and real-time support to deliver consistently high-quality experiences. Powered by intelligent planning tools and backed by a passionate travel team, Thrillophilia ensures that every journey feels effortless, personal, and unforgettable.See more