There has been a complete absence of support after the booking was finalized. Queries and concerns raised after payment have mostly gone unanswered. Promised proactive assistance and smooth coordination during the sales stage have not materialized. Initially, I had a positive impression of the sales representative, but since I voiced my concerns and considered cancellation, my follow-ups have been met with silence. The aggressive sales tactics were not matched by quality service post-payment. The overall experience has been disappointing and unprofessional. I have attached chat snippets showing the lack of response. In summary, this has been a frustrating experience, leaving me unsure about continuing with this booking.
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Thrillophilia is the world’s leading tour package company, trusted by over 3 million travelers. Recognized as the #1 tour operator for personalized holidays, we offer 5,000+ expertly crafted itineraries across 100+ countries. From romantic escapes and family getaways to offbeat retreats, every trip is built for seamless travel, meaningful moments, and lasting memories. Our platform combines verified local partnerships, transparent pricing, and real-time support to deliver consistently high-quality experiences. Powered by intelligent planning tools and backed by a passionate travel team, Thrillophilia ensures that every journey feels effortless, personal, and unforgettable.See more