We arranged our trip to Kerala through a service and paid a premium, anticipating high-quality service and comfortable accommodations. Regrettably, the reality was starkly different. The hotels and rooms provided were subpar and fell significantly short of what was promised during the booking process. To exacerbate the situation, there was a lack of adequate support throughout the trip. Whenever problems arose, we were left to handle them without timely assistance or solutions from the team. Overall, this experience was incredibly frustrating and disappointing. The service did not meet even basic expectations despite the high cost. I would not recommend this service to anyone planning a trip to Kerala.
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