I've been using the service since 2023, and sadly, I've noticed no improvement in customer support. Despite sending several emails, the only reply I get is, 'We’re looking into this, we’ll get back to you,' yet there’s never any follow-up. There are also persistent technical problems: payment errors, duplicate charges with split payments, access issues with certain payment methods, malfunctioning tags, behavioral rules reverting to the first item, and users gaining access to products they didn’t buy because of these issues. None of these problems seem to be addressed. Furthermore, any posts made in the community group vanish without explanation, which is quite discouraging. They say to 'contact us via email,' but surprisingly, they rarely respond. This platform has great potential, but with so many ongoing bugs and almost nonexistent customer support (often from representatives who seem unfamiliar with the system), it’s hard to envision a sustainable future unless these issues are resolved.
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