Review Time
The Thrivecart customer service team always responds quickly to my support emails. This week they helped me ID that a duplicate charge issue was a setup problem on my end and not a true duplicate payment error. Special shoutout to Errol who took the time to find the source of the problem.
I absolutely love ThriveCart and recommend it to everyone I can. It’s truly an all-in-one platform with everything you need to run a successful online business, without unnecessary complexity.
The platform is incredibly easy to use, intuitive, and highly functional. From checkout pages to integrations, everything works seamlessly.
The built-in affiliate management system is a huge bonus, making it easy to create and manage your own affiliate program without needing extra tools.
Learn makes creating and launching a course incredibly straightforward. Having your checkout, affiliates, and course delivery all in one place is a dream come true.
What really stands out, though, is the outstanding customer support and unbeatable pricing. You get so much value for what you pay.
While it’s powerful enough for established businesses, I actually think it’s even better for new entrepreneurs who want to launch quickly and efficiently without feeling overwhelmed.
Highly recommend!
Excellent support experience. The ThriveCart team was responsive, clear, and quick to resolve a subscription issue affecting multiple customers. They manually fixed the problem and followed up to make sure everything was working correctly. Really appreciate the help and professionalism!
I have been struggling for an incredibly long time to get the service to address persistent bugs. I would truly consider paying for support if it actually resolved the issues. The tag-based access feature has been unreliable since I set it up over a year ago. It never functioned properly—students were not granted access correctly, and access was randomly re-enabled. As a result, I disabled the feature altogether. Now, even with no active tag rules, students are inexplicably regaining access to courses after a year, including those who were refunded and manually removed. I have never created any automation that would permit this behavior. This renders access control entirely unpredictable and erodes trust in the platform. Additionally, I am still waiting for: - The ability to download my students’ CSV without encountering a 504 Gateway Timeout
- Split-payment transactions to accurately show up in the payments dashboard Support responses are primarily automated messages stating “we’ll get back to you,” with no follow-up from a developer and no visible solutions. I would honestly prefer to pay a monthly fee for a functioning product rather than face the daunting task of migrating over 2,000 students to another platform. However, unresolved bugs and insufficient support make this tough to justify. If there is a legitimate escalation path, developer support channel, or any effective means to address these issues, I would really like to be informed.
The customer service in this platform used to be slow but effective; now it's just slow and entirely unhelpful. I have support tickets that remain unresolved for months. Currently, I spend about 20 minutes each day, during workdays, following up on three open support queries. The responses I receive are unhelpful, often repeating that it's a bug being worked on or addressing something I clarified in previous emails. The support via the messaging platform for 'premium support' is even worse than email. Expect to wait 30 days, only to be informed that you must pay for messaging access to receive support, and during those 30 days, you will get no assistance.
I’ve been a user since 2023, and sadly, I haven’t noticed any enhancement in customer support. Even after sending numerous emails, the only reply I receive is, “We’re looking into this, we’ll contact you with more information,” but no follow-up ever arrives. There are also persistent technical problems: payment glitches, duplicate charges with split payments, access issues with certain payment methods, tags malfunctioning, behavioral rules reverting to the first item on the list, and users gaining access to products they haven’t purchased due to these errors. None of these concerns seem to be resolved. Moreover, any posts submitted to the community group vanish without any notification, which is quite disheartening. They advise "contact us by email" - yet they surprisingly never respond :) This is a promising platform with significant potential, but with so many ongoing bugs and almost nonexistent customer support (often from individuals who seem unfamiliar with the system), it’s challenging to envision a sustainable future unless these matters are tackled.
I've been using the service since 2023, and sadly, I've noticed no improvement in customer support. Despite sending several emails, the only reply I get is, 'We’re looking into this, we’ll get back to you,' yet there’s never any follow-up. There are also persistent technical problems: payment errors, duplicate charges with split payments, access issues with certain payment methods, malfunctioning tags, behavioral rules reverting to the first item, and users gaining access to products they didn’t buy because of these issues. None of these problems seem to be addressed. Furthermore, any posts made in the community group vanish without explanation, which is quite discouraging. They say to 'contact us via email,' but surprisingly, they rarely respond. This platform has great potential, but with so many ongoing bugs and almost nonexistent customer support (often from representatives who seem unfamiliar with the system), it’s hard to envision a sustainable future unless these issues are resolved.
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