I’ve been a user since 2023, and sadly, I haven’t noticed any enhancement in customer support. Even after sending numerous emails, the only reply I receive is, “We’re looking into this, we’ll contact you with more information,” but no follow-up ever arrives. There are also persistent technical problems: payment glitches, duplicate charges with split payments, access issues with certain payment methods, tags malfunctioning, behavioral rules reverting to the first item on the list, and users gaining access to products they haven’t purchased due to these errors. None of these concerns seem to be resolved. Moreover, any posts submitted to the community group vanish without any notification, which is quite disheartening. They advise "contact us by email" - yet they surprisingly never respond :) This is a promising platform with significant potential, but with so many ongoing bugs and almost nonexistent customer support (often from individuals who seem unfamiliar with the system), it’s challenging to envision a sustainable future unless these matters are tackled.
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