The customer service in this platform used to be slow but effective; now it's just slow and entirely unhelpful. I have support tickets that remain unresolved for months. Currently, I spend about 20 minutes each day, during workdays, following up on three open support queries. The responses I receive are unhelpful, often repeating that it's a bug being worked on or addressing something I clarified in previous emails. The support via the messaging platform for 'premium support' is even worse than email. Expect to wait 30 days, only to be informed that you must pay for messaging access to receive support, and during those 30 days, you will get no assistance.
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