I have been struggling for an incredibly long time to get the service to address persistent bugs. I would truly consider paying for support if it actually resolved the issues. The tag-based access feature has been unreliable since I set it up over a year ago. It never functioned properly—students were not granted access correctly, and access was randomly re-enabled. As a result, I disabled the feature altogether. Now, even with no active tag rules, students are inexplicably regaining access to courses after a year, including those who were refunded and manually removed. I have never created any automation that would permit this behavior. This renders access control entirely unpredictable and erodes trust in the platform. Additionally, I am still waiting for: - The ability to download my students’ CSV without encountering a 504 Gateway Timeout
- Split-payment transactions to accurately show up in the payments dashboard Support responses are primarily automated messages stating “we’ll get back to you,” with no follow-up from a developer and no visible solutions. I would honestly prefer to pay a monthly fee for a functioning product rather than face the daunting task of migrating over 2,000 students to another platform. However, unresolved bugs and insufficient support make this tough to justify. If there is a legitimate escalation path, developer support channel, or any effective means to address these issues, I would really like to be informed.
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