I thought I found a great deal for a flight from Denver to Munich on a travel platform, which redirected me to another service for booking. After proceeding with the booking, I was not informed that it was a Hidden City ticket, meaning there was an extra leg to Copenhagen after Munich. In a vague follow-up email, they mentioned an additional flight that could lower my ticket price but didn’t clarify the implications. The only way I discovered the Copenhagen leg was by checking the airline's website with my confirmation number, unfortunately after the cancellation deadline had passed. My wife and I were worried about our luggage being sent to Copenhagen and the potential consequences with the airline for missing that flight.
I contacted the service for a refund since I was not made aware of the extra leg. They were somewhat sympathetic and said they would reach out to the airline for a refund, which was mostly denied except for the taxes. They suggested we wait to see if the airline would cancel the flight, allowing us to request a full refund later. I agreed to wait since our flight was several months away. While I appreciate the refund of their service fee, I am still frustrated by what I perceive as deceptive practices for not disclosing that the ticket was for a Hidden City itinerary.
Claim your business profile now and gain access to all features and respond to customer reviews.
At Thrive Travel, we specialize in finding the most affordable flights through our online booking engine. Unlike our competitors such as Priceline, Orbtiz, and Kayak, we have a unique flight search algorithm that greatly enhances the likelihood of discovering the lowest unpublished airfare rates for you.
Our booking engine leverages strong industry relationships to search for exclusive rates. Thrive Travel allows flyers to conveniently search, compare, and book flights online using our user-friendly booking engine. We take pride in providing flyers with a hassle-free approach to booking airfare.See more
