UPDATE:THRIVE TRAVEL read my review and I finally got a respond? BUT?? They just made incorrect claims….they clearly spent no time looking into the actual dialog (wall in the string of emails!!)I reached out daily because I was trying to salvage return flight and didn’t want to purchase and have double tickets.
THRIVE TRAVEL last message was they were looking into it with the airlines and didn’t answer my daily requests for the next 4-5 days.
I have changed dates with airlines in the past and NEVER been canceled to doing so…they move the dates.
Errors happen! It is so unfortunate when a business’s customer service then tries to cover them up. From the get go I clearly my error on my end and understood it would cost me 50% (the flight I missed). In the end 100%. They canceled my return and opened the seat up for another customer (getting paid twice if they sold it) On the other hand Thrive’s customer service makes an error and still made 100% while still misinforming folks on my review.
ORIGINAL REVIEW:I made an error on my departure date while trying to schedule a last minute time to visit my 86 year dying mother in law (stage 4 cancer in 4 places). Instead of leaving in a week I pressed the following day. They don’t immediately approve reservations. MIne was approved at 330am and the plane was leaving at 8 am. NO text, no boarding tickets, no seating given. Just the 330am notice followed by a email stating I missed my flight.(when I discovered my error)
Customer service was emailed and I heard nothing for hours. Hunted down a phone number and they understood, said they would do what they could (very kind) Day 2 I received a email and they said I lost the first half because we where a no show. They said the carrier was reviewing the case?? I contacted them daily for 6 days following our discussions and NO ONE responded. $800 lost!! They knew my circumstances and held out responding. (We had no idea if they would move out date or if we were about to buy another ticket)…terrible stress during a very stressful time.
I’ve never used them before and will never use them again. WORST CUSTOMER SERVICE I have ever received from any one in the travel business. They may be great if nothing goes wrong but if a human error happens they don’t care ….one and done!
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