First, if you cancel an appointment, you not only get charged for the session itself, but you get charged an additional $35. I can't believe this practice is even legal. I recently canceled, gave them 24 hours notice, and it was because my father is in intensive care unit. So I emailed someone who commented on another bad review of mine, someone who acted like they cared, they told me to send documentation of my father being in icu, and they still refused to waive the bill. Absolutely disgusting customer service. I can't believe in this day and age a business gets away with this. And don't bother talking to customer service, they will all talk you in circles to try to get a good rating from you. This review is for thriveworks company itself and not my therapist.
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At Thriveworks, you can get therapy online & in person. We offer individual therapy (for kids, teens, & adults), couples & marriage counseling, psychiatry by video in many states, and more—and we accept most insurances. Choose your ideal provider and start therapy within 3-5 days.
Our licensed providers create personalized treatment plans for challenges like anxiety and depression. Our support team is available with extended hours to help book an appointment, or you can book online.
Established in 2008, Thriveworks is a leading mental health provider working to make therapy better for everyone. We provide best-practice care & foster a supportive environment our clinicians can thrive in.See more
