Review Time
Their therapists generally are low caliber. Like they are all experts in everything but specialized in nothing. I called them to switch therapists when I didn't think I would make progress with the person I was with, and they set me up with a woman I really felt like I jived with. Out of the blue, I get an email saying she is out of network and they automatically just cancel 8 appointments. Leaving me in a very precarious position. Irresponsible and unethical when you are dealing with mental illness. I called to request that they cover some transitional visits while I find a new doctor and was given the run around. Their support team is an absolute joke. Extremely incompetent people. Thriveworks truly doesn't care at all about their patients. Unfortunately I've been in therapy for most of my life and this was the most unprofessional I've ever encountered. I was told someone specialized in BDD but it wasn't even on their site bio. They probably didn't even know what I was referring to. Disgraceful.
The company assured us multiple times that we would only incur a $20 co-pay, yet we received a substantial bill about six weeks after our last appointment. Despite my request to refrain from charging my credit card until we sorted out this issue, they processed the payment anyway. Their service fees are quite steep, and I found the therapist to lack adequate training and experience. I will not be returning to this service and cannot recommend it.
This company is horrible. Trying to get medical records for my employer is crazy. My job is on the line I have been asking them about my medical records so I can submit them and all I can get is 2-4 weeks. Got a email and it stated 30 more days. This is a a lot to play with someone lively hood. I would be ok with paying for my medical records at this point just to keep my job. This has done nothing but enhanced my anxiety depression and my panics attacks. I called and requested a supervisor and they were to business to talk stated they were escalating my concern. That is all I have ever heard from this company and guess what not call. My therapist told me I can call as soon as my session was over and get a copy of my notes but that was incorrect information as well. I was told to ask my therapist for the notes just to state what I was being treated for and they told me no they could not do that. I am like wow really. I should have went to someone office for all this. Now with everything going on I might loose my job and home because i need my records for my STD with out them no check with out no check rent and bills can not get paid. Choose another company that can help or at least that can right a Dr not with your diagnosis with out waiting 30 days
I am enjoying my experience with making my appointments. The representatives are courteous and easy to talk to and they're very efficient. The email alerts are timely and accurate, when I pay my bill it is efficient and safe and I feel comfortable and protected while using the service.
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At Thriveworks, you can get therapy online & in person. We offer individual therapy (for kids, teens, & adults), couples & marriage counseling, psychiatry by video in many states, and more—and we accept most insurances. Choose your ideal provider and start therapy within 3-5 days.
Our licensed providers create personalized treatment plans for challenges like anxiety and depression. Our support team is available with extended hours to help book an appointment, or you can book online.
Established in 2008, Thriveworks is a leading mental health provider working to make therapy better for everyone. We provide best-practice care & foster a supportive environment our clinicians can thrive in.See more
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