The product is fine. The customer service is awful. They offer a free trial and a 'cancel anytime' yet make it extremely difficult to cancel the subscription.
I emailed through the website before the subscripton renewed and received no response. I emailed again just after the subscription renewed (which I did not want) and they replied quickly with an AI copy/paste response rather than responding to my individual queries surrounding cancellation and refund. I responded again and have since been ignored.
They need to make it clear how to actually cancel the subscription. It should be on the website, within the FAQS and in email comms too. I appreciate they don't want everyone cancelling and taking advantage of the trial but it's incredibly unfair to 1) not respond and 2) try to purposely make it difficult for customers to cancel a subscription and 3) ignore specific queries addressed to the support service.
The product was fine. Experience with customer service, 0/10.
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