I've ordered multiple items from Thuma, and every single order has included at least one damaged piece. At this point, it's clearly a quality control problem, not bad luck.What's worse is how customer service handles it. They act like offering a replacement is some generous favor, as if I should be grateful they're sending me the undamaged product I already paid for. This isn't a courtesy, it's the bare minimum when you ship broken furniture.For a brand that positions itself as premium and charges accordingly, the pattern is unacceptable. You're paying top dollar for products that arrive damaged and then dealing with a customer service team that treats basic order fulfillment like they're doing you a favor.If you're considering Thuma, be prepared for damaged items and a frustrating resolution process. There are other furniture brands that actually deliver what you pay for the first time.
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