Review Time
I've ordered multiple items from Thuma, and every single order has included at least one damaged piece. At this point, it's clearly a quality control problem, not bad luck.
What's worse is how customer service handles it. They act like offering a replacement is some generous favor, as if I should be grateful they're sending me the undamaged product I already paid for. This isn't a courtesy, it's the bare minimum when you ship broken furniture.
For a brand that positions itself as premium and charges accordingly, the pattern is unacceptable. You're paying top dollar for products that arrive damaged and then dealing with a customer service team that treats basic order fulfillment like they're doing you a favor.
If you're considering Thuma, be prepared for damaged items and a frustrating resolution process. There are other furniture brands that actually deliver what you pay for the first time.
I've ordered multiple items from Thuma, and every single order has included at least one damaged piece. At this point, it's clearly a quality control problem, not bad luck.What's worse is how customer service handles it. They act like offering a replacement is some generous favor, as if I should be grateful they're sending me the undamaged product I already paid for. This isn't a courtesy, it's the bare minimum when you ship broken furniture.For a brand that positions itself as premium and charges accordingly, the pattern is unacceptable. You're paying top dollar for products that arrive damaged and then dealing with a customer service team that treats basic order fulfillment like they're doing you a favor.If you're considering Thuma, be prepared for damaged items and a frustrating resolution process. There are other furniture brands that actually deliver what you pay for the first time.
We bought a Thuma frame back in mid 2022 while doing a renovation. Took an old bed frame apart to move for vinyl flooring install and decided to get rid of it as it wasnt holding up. Ordered one to time arrive with the project finishing.If youre reading these because youre on the fence or considering, be aware of the fact that the boxes arrive in lengthy, and heavy boxes so getting them up to the bedroom was a task in itself. It is what it is, less parts mean more solid. And it is.Next up: assembly. It was a very humid week when the boxes arrived and soon found out that two corners wouldn't slide together as easy as they should have [Ill attribute it to the small tolerance manufacturing, which again is a good thing. If you run into the same problem, 8 lb rubber mallet did the trick without marring the wood.Years later we love the frame. We returned to the site more recently because we have the padded backboard, which was showing signs of wear that began to get worse with time. Was ready to order a new oneI believe we paid in the range of 75.00 a few years ago only to find out, theyve increased the padded headboard price by at least 6 to 8 times the original pricing??Talked with customer service to only be offered a 10 or 15% discount...no thanks.Its a shame. Really. To buy and need parts and they went full on price gouge mode.The bed frame is solid as all hell. The company as a whole, welp...not so much. So now we will deal with the one that needs to be replaced until we find something that will fit in its place...just won't be through Thuma.So just keep it mind, that post sale, they might jack the prices on part or worn cushions. Not thrilled.
Please don't go anywhere near this company. They proved impossible for me to contact to ask a simple question. Three failed attempts. I had a multiple of products ready to order. i wanted to ask a simple question.You have to book an appointment a day at least ahead for that and then they failed to call me.Imagine trying to contact them for warranty reasons.
This is my second time purchasing bedroom dressers from Thuma. My second purchase was a complete mess!I purchased the White Glove Delivery Service ($400)and they sent the wrong size truck?When I complained about the service - they ask me if I wanted a refund?Stay away - customer service is lacking!
My recent experience with Thuma has been nothing short of a disaster. After receiving a damaged bed frame, I initiated a lengthy back-and-forth with their customer support—56 messages in total—all in search of a reasonable resolution for the issues I encountered.Despite my previous loyalty to the brand, I was met with unwavering rigidity from the support team.If you buy from Thuma, be prepared for a frustrating journey through inflexible policies and lackluster support.
I was interested in buying a sofa and looking for additional information before I started the buying process. It began with a phone call, but this is not an option. Next as they suggested, I emailed my questions. After three days I finally heard back, but not after I had constantly check in. Their response to my questions were not answered. Instead, someone parroted back the information from the description on their website. I inquired further, no response. Ok, so what if I purchase a sofa and I have a "real" issue. I can't contact them via phone. They don't respond in a timely manner via email, and the information isn't relavant. RED FLAG! I own a service business and would never treat my potential clients in such a way. Communication is EVERYTHING. I read some of the negative reviews, they look justified. Look elsewear. This is a both a company and brand that doesn't deserve your business.
LOVE my bedframe, however, I bought it in 2022. I got the original bed with the Pillowboard. SUPER easy and quick to assemble, heavy, good quality wood. I’ll be taking this with me wherever I move. It makes no noise and is a perfect fit for me. This all being said, I have heard that the quality has gone down. That, and the Pillowboard has changed in size. I am in the market to get a new cover for my Pillowboard and was told the dimensions were changed, so there’s no real way to get a new one directly from the company, which is a shame.
We had a fantastic experience with Thuma. The bed was incredibly easy to assemble—solid, sturdy, and beautifully simple in design. We purchased it on a Saturday at the Soho store, and by Tuesday it was already delivered to our home, free of charge and faster than we imagined.A special thanks to Miranda, who was wonderful throughout the process—helpful, kind, and professional. We truly love our new bed and could not be happier with the quality and look.We also highly recommend stopping by their in-store coffee shop, which has become one of our favorite spots to visit.All in all, Thuma exceeded our expectations. Highly recommended!
Claim your business profile now and gain access to all features and respond to customer reviews.
micadoni.com
prettylittlehome.co.uk
consumersplumbing.com
safestyle-windows.co.uk
kaioland.com
instyle.scot
furniture786.com
rugdoctor.co.uk
dollysflorist.com
atlastevents.co.uk