My recent experience with Thuma has been nothing short of a disaster. After receiving a damaged bed frame, I initiated a lengthy back-and-forth with their customer support—56 messages in total—all in search of a reasonable resolution for the issues I encountered.Despite my previous loyalty to the brand, I was met with unwavering rigidity from the support team.If you buy from Thuma, be prepared for a frustrating journey through inflexible policies and lackluster support.
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