thuma.com

2
2 Based on 21 reviews

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Yvonne Foster
TERRIBLE customer service/They made it right

TERRIBLE customer service. After purchasing 2 beds with pillow boards and nightstands, I mistakenly ordered 2 bolsters for the pillow board. I mistakenly ordered the wrong color. After emailing customer service, they stated they were on sale and non returnable. No where on the products page did they say final sale. Will not be purchasing the dressers as I planned. Company just lost a $5000.00 sale.After many emails and voice mail, they have accepted the return.

1
Date of experience: Apr 13, 2025

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