We purchased a bed frame and pillow headboard a few years ago. I recently wanted a change in color of the pillow headboard, and I remembered that they are interchangeable. I went online and ordered a different color. Shortly after placing my order, I got an email from their customer service (Concierge team) advising that they had checked my prior order history and that they have upgraded their pillow headboards and that the new pillow headboard cover I had just purchased is not compatible with the old board that we have. They gave me a couple of different options to address this and were super helpful in finding a resolution so I didn't get stuck with a cover that doesn't fit our model of headboard. We love our frame bed anyway, but this is just another reason to purchase from this company.
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