I have placed multiple orders with Thuma and had the exact same experience each time. The shipping times stated on the website are not accurate at all, and you're left waiting weeks longer than stated with no communication on the status of your order until you reach out to them. I paid for premium delivery each time and had equally bad experiences with the delivery partner, Deliveright. They do not attempt to reach out to schedule final delivery until you prompt them. On my first order, they called me the day before they wanted to schedule delivery, to which I said that was too short notice for me to schedule time off work and was it possible to pick a different date? They told me no and that they would call me when the next available delivery date was available. They called me a week later with the exact same option: scheduling for the next day with no option to pick a later date. I final received an automated call another week later that allowed me to pick a delivery date. Overall, for the price you pay for their goods, delivery and customer service is a complete joke. I placed a second order a few months later hoping that the first experience was just a one off. I'm having the same issues with this second order. I recommend spending your money elsewhere.
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