The platform charges service providers for every lead, even when customers contact multiple professionals simultaneously and hire none. This creates an unjust environment where legitimate experts lose money while unregulated individuals can undercut prices. Additionally, there is no protection against false or damaging reviews, even in cases where no work was done. The service needs to be more transparent: ✔ One lead = one provider
✔ Refunds for unresponsive customers
✔ Moderation of reviews when they are misleading Until these changes are implemented, professionals like myself are left paying without a fair opportunity to succeed.
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We’re Thumbtack, a technology company helping millions of people confidently care for and improve their homes. Our homeowners get personalized guidance on what to do and when to do it as well as who to hire from our growing community of 300,000 local service businesses. Every day in every county of the U.S., people turn to Thumbtack to complete small fixes, routine maintenance, and major improvements. With over 10 million 5-star projects and counting, we empower homeowners to take control and local businesses to grow. Accomplish more with Thumbtack.
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