Utter failure in customer service.
These shoes are less than 90 days old and have been worn fewer than five times because they cause severe foot pain and are simply not wearable. After extensive back-and-forth with customer service, I was told the last used for this model is designed for wide, flat feet—which does not match my foot at all. That alone explains the problem, yet no meaningful solution was offered.
Instead of standing behind their product or showing any flexibility, they refused to offer store credit or a reasonable exchange so I could try a different style. Their only “solutions” were to charge me for return shipping or offer a 50% discount to spend even more money on a brand that already failed me.
I understand companies need policies, but good companies also understand customer experience and long-term loyalty. As a first-time customer, this was a perfect opportunity to make it right. Instead, they chose rigidity over customer care.
The shoes are unwearable, and the customer service was even worse. This brand has made it clear they value policy over people.
I won’t be purchasing from them again.
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Thursday Boots are built for work & play. With the durability of work boots and sophistication of fashion boots, you'll be ready wherever the day takes you.
