I'm honestly shocked by how unhelpful and misinformed the customer service has been. Each time I called, I received completely different information regarding my account. Representatives assured me everything was set up correctly—only for me to later discover it wasn't. It seems no one understands their own policies. I've wasted hours being transferred between departments, attempting to resolve issues that shouldn't have arisen. For a company managing retirement funds, this level of disorganization is simply unacceptable.
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The Teachers Insurance and Annuity Association of America-College Retirement Equities Fund, is a Fortune 100 financial services organization that is the leading provider of financial services in the academic, research, medical, cultural and governmenta...