The customer service experience is terrible, with long hold times and conflicting answers to straightforward questions. I've been trying to transfer an inherited account for over a year, but despite following their instructions, they keep rejecting the transfer for unspecified reasons. I'm currently on my 16th call, still waiting on hold much longer than promised. The lack of customer focus is ridiculous.
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The Teachers Insurance and Annuity Association of America-College Retirement Equities Fund, is a Fortune 100 financial services organization that is the leading provider of financial services in the academic, research, medical, cultural and governmenta...