Awful company! The reps are not trained in how to properly instruct clients in how to complete TIAA forms. I was told by a rep how to complete a form to change my beneficiaries and complete a spousal waiverand was given the wrong information. I followed up numerous times and was incorrectly told my beneficiaries had been updated. Two months later I get an email from TIAA telling me it was not done properly even though it was done excatly how I was told. Now I need to do it all again and get it notorized again! When I complained about this I was told that a manager would call and no one ever called. Also, I was told I would be sent forms to withdraw my funds from TIAA and I never got those either. I will be removing my money from this disorganized company and transferring to Fidelity which provides excellent service and has knowledgeable reps.
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The Teachers Insurance and Annuity Association of America-College Retirement Equities Fund, is a Fortune 100 financial services organization that is the leading provider of financial services in the academic, research, medical, cultural and governmenta...