Made me wait by the entrance close to an hour with 3 small children. I booked a 2.30pm slot for the Paddington bear experience received confirmation and then shortly after a message on WhatsApp stating the 2.30pm slot was full and I had to select another time slot, I was giving a few options and went ahead and selected the 3.30pm time slot which was given to me, received confirmation of that booking via text however shortly after got the email confirmation which stated 4pm! I then messaged saying why is my time slot 4pm when I chose 3.30pm only to be told the 3.30pm also sold out but was assured that I would be able to enter from 3.30pm even though booking was now 4pm. Upon arrival I was told I’m not able to access before 4pm and that the booking system is a 3rd party one and they couldn’t do anything about it, had to wait to the side of the queue for nearly 45min with a baby and 2 toddlers.
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