I had to change my email address for reasons beyond my control. My tickets for a National Trust Christmas Lights event were sent to the old address before my account went down. Unfortunately, I hadn’t saved the tickets. They were sold through a specific platform, and the National Trust couldn’t assist me in retrieving them. Despite completing several forms as per the website's instructions, I haven't received any communication, even though I've provided my new email and phone number. I've also submitted proof of purchase. I'm extremely dissatisfied and will avoid using this website in the future.
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