I advise against using this service. I paid an £80 deposit for a specific flight that was quoted at £408. The deposit was taken under the assumption that the seats were reserved. Later, I was informed that the quoted flight segments were unavailable and that the ticket could not be issued. I was pressured by an agent to accept more expensive alternative flights operated by lesser airlines. I made it clear I would not pay more or downgrade. Despite no ticket being issued and no airline PNR provided, I was told I would not receive a full refund. Instead, I was offered a partial cash refund with the remainder as a travel voucher. After leaving a negative review and threatening to initiate a chargeback, they finally processed my refund. This experience caused unnecessary stress and financial disadvantage, as flight prices increased during this time. I urge anyone considering this service to be extremely cautious with deposit-based bookings.
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