The ticketing process was fairly easy, but transferring tickets was not. I was buying tickets from Ticketmaster for the Indiana State Basketball Finals for myself and some friends. The IHSAA (event organizer) started using Ticketmaster a few years ago, because they had been spending a lot of man hours in processing 20,000 ticket requests for the tournaments. The web site says part of the convenience of Ticketmaster is that you can transfer tickets to friends via text or email. But when I tried to send the tickets, there was no "text" option. So, I called Ticketmaster, and they were no help. I had difficulty understanding the English that the customer service rep was speaking. She did not acknowledge that their web site was incorrect. She did confirm that I must transfer by email. Not very user friendly for the $33.25 I paid Ticketmaster in service fees. In previous years I only paid a $3 fee to IHSAA for mailing my tickets to me. So much for "progress".
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