This is will be a review of seeing System of a Down in Toronto in Sept 2025 at Roger’s Stadium. I do not live in Toronto and needed to use the map link attached to the ticket from the official TicketMaster email, which directed us to the incorrect venue. We were directed to Roger’s Centre instead, again by following the directions attached to the official emails from TicketMaster. If we had been one of few who had done this, I’d say we were to blame, but hundreds of people doing this points to a design issue here. We took a very expensive uber to get to north Toronto as this was the quickest option and still missed all of Deftones, which was extremely disappointing. We saw other concert-goers in tears over having experienced the same thing. I reached out to customer support after and did not receive a reply. I do have a screen recording on my phone of the map attached to the ticket that opens and directs you to the wrong venue. This story even made it to the Toronto newspapers. Shame on you. A partial refund would be appropriate considering we missed half of the concert and incurred additional costs to get there in timely fashion (we would have otherwise taken public transport at a much lower cost). Seriously, do better. At least make sure the maps you are attaching to your tickets are correct. People from out of town should be able to trust the information attached to their official communications from you, so for that, f—k you.
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