I work in IT, so I'm reasonably switched on with technology. In one of the emails preceding the show, it was recommended that I install the app. This I did, but it was not as straightforward as it could have been. I eventually got to see my tickets in the app. Hint: viewing tickets is a major reason for someone to open the app - so make that feature more prominent. I was offered the option to put the tickets in Google Wallet, which I did (or thought I had). Just before the show, the app suggested I updated it. This I did, but it then required me to log in with a password I did not have with me. When I tried to show the usher the tickets in Google Wallet, only one had been saved there. In short, overly complex, not user-friendly and you need to do better.
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