Your change to phone-only tickets created a problem because, although I could access my tickets on my laptop and on my iPad, I could not access them from my phone because you ‘paused’ my access…for 2 days! I tried reloading the app, etc to no avail. Your representative suggested shutting down my VPN…maybe that works but both alternate devices that worked used the same VPN. Luckily I discovered this problem before I arrived so dragged my iPad to the theatre!
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