I wrote to Ticketmaster on a Saturday after discovering I needed to attend a memorial service. I rang Ticketmaster phone line ( a little hard to find) and was told I had to email them with a request to change dates. I emailed on Saturday. The only reason for a four star rather than five was that it took two days to get a reply. That said, once I did get a reply it was swiftly dealt with and I had a fantastic experience getting a date swop with relatively similar seats. Extremely grateful. Thank you.
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